Returns & Exchanges
At LUMINESS, we want you to feel confident in your beauty routine; if you are not completely satisfied with your purchase, you may return or exchange your items within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Print Your Label
After submitting your request, download and print the prepaid shipping label provided via email and securely pack your items in their original packaging.
Ship It Back
Drop off your package at any authorized carrier location; please ensure the return label is clearly visible on the outside of the box.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund to the original payment method or ship your exchange within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing