Frequently Asked Questions
Everything you need to know about your LUMINESS experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it for a full refund or exchange, provided the product is in its original packaging.
Are LUMINESS products cruelty-free?
Yes, we are committed to ethical beauty. All LUMINESS products are 100% cruelty-free and are never tested on animals.
How do I find the right shade for my skin tone?
We offer a virtual Shade Match tool on our website. Simply upload a photo or take a quick quiz, and our AI-powered system will recommend the perfect match for your complexion.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can cancel or modify your order within 60 minutes of placement by contacting our customer support team via live chat.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.